The Fine Print — According to The DON

Listen closely, because The DON don’t like repeating himself.

Ticket Boss is here to help you move tickets, make noise, and put your event in front of the people. We bring the tools, the platform, the promotion, the TV exposure, and the Soldiers. You bring the event, the venue, the seats, and the responsibility to make sure everything runs clean.

That’s the arrangement.

What Ticket Boss Handles

Ticket Boss provides the machinery:

Ticket listing and checkout setup

Sales support and ticket distribution

Digital and social media promotion

TV exposure through OnStage PLUS

Promotion through the Ticket Boss Sales Soldiers

Marketing designed to help increase visibility and ticket sales

We’ll do our part to help put eyes on your event and tickets in motion.

But let’s be clear:

Promotion is the play. Guaranteed sellout is not the promise.

The Stub Father can open the door, send the Soldiers, and light up the streets… but the people still gotta buy.

The Money Part

Every family has structure.

Ticket Boss applies:

A $100 non-refundable event setup fee

A $9 distribution fee per ticket sold

Standard card processing fees of 2.9% + $0.30 per transaction

That $9 distribution fee helps cover the muscle behind the movement — reseller commissions, promotional efforts, platform support, and the system that keeps tickets moving.

The promoter sets the base ticket price. Ticket Boss applies its distribution fee. The customer-facing price may also include processing fees.

Simple. Clean. No mystery envelope under the table.

What the Promoter Handles

Now here’s where the promoter must stay sharp.

The promoter is responsible for:

Giving Ticket Boss accurate event information

Setting the correct ticket inventory

Knowing the venue capacity

Honoring all valid tickets sold

Delivering the event as advertised

Following applicable laws and regulations

Managing comp tickets, guest lists, and outside platform sales

In other words:

You own the room. We help fill it.

If the room holds 300 people, don’t act surprised when 400 people show up because Uncle Tony had a secret guest list and Eventbrite was still wide open.

That’s not a Ticket Boss problem. That’s a “somebody didn’t count the chairs” problem.

Overselling and Capacity

Let’s say this nice and clear:

Ticket Boss is not responsible for oversold events.

The promoter is responsible for tracking total capacity, including:

Tickets sold through Ticket Boss

Tickets sold through other platforms

Comped tickets

VIP passes

Door sales

Guest lists

Any “my cousin said I could come” situations

Ticket Boss will provide sales reports so the promoter can monitor activity. But the promoter must actually review those reports and manage the capacity.

The Stub Father can send you the numbers.

He cannot make you read them.

For virtual events, overselling usually isn’t an issue because attendance can scale. But for in-person events, capacity matters. The fire marshal does not care how good the flyer looked.

Comp Tickets

Comp tickets are not invisible.

If the promoter gives away free tickets, those tickets still count toward capacity.

They may not generate revenue, but they do take up space. So if you give away half the room and then keep selling like the building stretches, that’s on you.

Ticket Boss is not responsible for overselling caused by comped tickets, guest passes, or side-door arrangements.

Other Ticket Platforms

Ticket Boss does not monitor pricing on other platforms.

That means if your event is also listed on:

Eventbrite

SimpleTix

Another website

Somebody’s cousin’s Google Form

The promoter is responsible for pricing consistency, ticket inventory, and customer communication.

Ticket Boss is not responsible if one platform says $49, another says $65, and somebody’s auntie says she got in for $20.

Keep your pricing clean. Keep your platforms aligned. Don’t make the buyers feel like they need a detective.

Refunds and Cancellations

Refund policies belong to the promoter.

If the event is canceled, postponed, changed, or does not happen as advertised, the promoter is responsible for handling refunds.

Processing fees may not be refundable.

Ticket Boss may help support the process, but refund responsibility sits with the event promoter.

The Stub Father sells the ticket.

The promoter delivers the show.

Chargebacks and Disputes

Chargebacks are serious business.

If a customer disputes a charge, requests a reversal, or files a claim, the promoter is financially responsible for those chargebacks, disputes, and reversals.

Ticket Boss may:

Deduct chargeback amounts from promoter payouts

Hold funds to cover possible disputes

Request documentation

Invoice the promoter for unpaid balances

The promoter may need to provide proof such as:

Event delivery confirmation

Attendance records

Transaction records

Supporting documentation

Ticket Boss may assist in dispute resolution, but no outcome is guaranteed.

The bank makes the final call.

And believe me, even The Stub Father doesn’t argue with the bank unless the paperwork is clean.

No Guaranteed Results

Ticket Boss provides promotion, exposure, tools, and sales support.

But Ticket Boss does not guarantee:

A specific number of ticket sales

A sold-out event

A certain attendance level

A particular revenue result

That every customer will show up

That the event will succeed financially

Success depends on the event, the offer, the audience, the promoter’s involvement, the marketing, the timing, and the demand.

The Soldiers can march.

The machine can run.

But the market still decides.

The Final Word From The Stub Father

Ticket Boss is here to help promoters move tickets, create visibility, and bring more people to the event.

But everybody has a role.

Ticket Boss handles the promotion and sales infrastructure.

The promoter handles the event, capacity, inventory, refunds, delivery, and customer experience.

So keep the numbers clean, the communication tight, and the event ready.

Because when everybody does their job…

The tickets move.

The room fills.

The people show up.

And everybody eats.

That’s the Ticket Boss way.